ArcGIS Pro
Support data visualization; advanced analysis; and authoritative data maintenance in 2D, 3D, and 4D.
Sales Territory Optimization and Field Service Operations
Strengthen service to customers
Build High Performing Global Field Service Networks
- Map the field service network
- Assess and allocate resources
- Optimize sales territories
- Hone field service operations
- Track assets and get alerts
Visualize the network from end to end
Visualize the full landscape of your network. Map all facility, field service operation, supplier, distribution, and customer locations to see them all in a single live view. Digitally interrogate the end-to-end network, from global to local scales, and the data behind the assets to make fast, informed decisions that support daily operations.
Ensure customer satisfaction
Exceed customer expectations by consistently meeting SLAs while keeping pace with shifting market demands through location-based service optimization. Monitor asset utilization over time to adjust workforce, business partner, or distribution channels, and reposition or add new facilities or assets as conditions dictate.
Align sales territories and demand
Enable a data-driven approach to sales territory optimization in response to fluctuating market demands. Perform what-if scenario modeling to realign territories based on priorities such as revenues by territory, product categories, and channel type. Include variables such as population trends, human-movement data, and competitor data.
Optimize field service coverage
Minimize unproductive time for technicians through location-based field service optimization. Ensure the coordination of service parts, materials, and personnel to meet SLAs and grow service contracts.
Leverage real-time data and dashboards
Gain precise information about the location and condition of your assets at any given time. Map and analyze valuable fleet and network assets by natively ingesting real-time telemetry data. Enable service operations crews with GIS-based apps to interact with asset data on demand and optimize field service.
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ArcGIS Insights
Answer questions you didn't know to ask, analyze data completely, and unlock new insights. -
ArcGIS Knowledge
Explore and analyze spatial, nonspatial, unstructured, and structured data with this enterprise knowledge graph software. -
ArcGIS Velocity
Process, visualize, and analyze real-time data feeds; store those feeds as big data; and perform fast queries and analysis.
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